Hire the Best Customer Service Virtual Assistants
For Customer Experience leaders, every moment spent on operational details is a moment away from your customers. A virtual executive assistant orchestrates the background tasks—from calendar management to project coordination—empowering you to focus entirely on building exceptional customer relationships and driving strategic initiatives.
Trained
Through a 4-week training program that covers everything from resume screening to calendar tetris
Confidential
All our Recruiting Coordinators follow strict confidentiality agreements and protocols
Experienced
Proven previous experience in the same or similar roles to minimize ramp time
SUPPORTING Executives at Fast-Growing Companies Get Things Done Faster
Elevate Customer Experience With a Virtual Assistant's Expert Support
In today's landscape, CX leaders face immense pressure from rising customer expectations and a flood of data. A virtual executive assistant cuts through the noise by triaging high-priority escalations, synthesizing customer feedback from NPS surveys, and preparing daily sentiment reports. This frees you from the reactive cycle, allowing you to focus on architecting a superior customer journey instead of getting lost in operational details.
Reclaiming 15+ hours weekly gives you more time for strategic initiatives that boost CSAT and LTV. The key is mastering delegation, and we guide you through it. Viva provides a proven framework to help you offload the administrative load, transforming your team from a cost center into a powerful growth engine.
Tasks Your Customer Experience Virtual Assistant Can Do
Manage Email Correspondence
Your EA will conquer your inbox by triaging, drafting, and responding to messages, removing the communication load so you can focus on driving growth.
Coordinate Customer Feedback
Your EA will streamline customer feedback, transforming raw input into actionable insights and freeing you to focus on strategy, not administrative load.
Schedule Meetings Efficiently
Your EA takes the entire scheduling load off your plate, liberating your focus for strategic growth and optimizing your workflow for peak productivity.
Update Customer Database
Your EA meticulously maintains your customer database, lifting a significant administrative load so you can focus your energy on driving growth and high-impact strategy.
Prepare Service Reports
Your EA compiles and formats service reports, transforming raw data into clear insights and freeing you to focus on strategic decisions instead of the administrative load.
Conduct Satisfaction Surveys
Your EA will spearhead satisfaction surveys from start to finish, transforming raw feedback into actionable insights and lifting the operational load from your shoulders.
Advantages of Hiring a Customer Service Virtual Executive Assistant
Tame the Escalation Whirlwind
Your day is a constant firefight of urgent support tickets and escalations, pulling you away from strategic work like analyzing churn drivers or improving your team's First Contact Resolution (FCR) rate. A proactive, college-educated Viva EA acts as your strategic partner, triaging requests and managing your calendar to protect your focus. As Notion's Head of Customer Experience found, this support helps you gain time and composure, allowing you to lead instead of just reacting.
Drive Strategic Projects, Not Just the Paperwork
Improving the customer journey demands intense cross-functional collaboration, but the administrative load of scheduling, preparing briefs, and tracking action items can stall progress. Your Viva EA takes on this operational load. Trained to handle operations and special projects, they ensure your initiatives move forward seamlessly. This frees you to focus on high-impact outcomes, like boosting your Net Promoter Score (NPS), instead of getting buried in the details.
How to Hire the Best Virtual Executive Assistants
For Customer Experience leaders, hiring the right EA is a significant challenge, and navigating the process effectively is a major hurdle. Viva streamlines the entire experience.
- Bypass recruitment hassles with a rapid matching process that connects you with a high-caliber EA in less than 24 hours, turning months of searching into a single day.
- Your new partner arrives fully prepared after completing an intensive 4-week business bootcamp, ensuring they can make an immediate impact on your workflow.
- We manage all HR and logistics, providing your EA with comprehensive equipment and benefits, which frees you to focus solely on delegation and strategic priorities.
Hiring Top Executive Assistants for Customer Service Made Simple
Frequently Asked Questions
A Customer Service executive assistant is a specialized partner who expertly facilitates your customer-facing tasks, from managing support tickets to handling client communications. For C-suite leaders, this means offloading the operational load of customer support to drive company growth, all while guaranteeing your clients feel heard and valued.
While costs vary, hiring a Viva virtual assistant delivers talent comparable to a traditional hire for significantly less, a benefit many of our clients highlight in their success stories. You also eliminate the operational load and delays of in-house recruitment, freeing you to reinvest that time and energy directly into growing your business.
Our executive assistants leverage core skills like proactiveness and intuition to deliver exceptional service, ensuring both your internal teams and external customers feel fully supported. This proactive support takes the operational load off your plate, allowing you to focus on high-priority initiatives that move your company forward.
What our customers are saying
It has been so great having Maryfer’s [Viva Recruiting Coordinator] support with all recruitment & people ops stuff. It’s awesome that with all the automations she’s building, we now have a clear tracking system. It has been such a relief for me.
Having Silvi [Viva Recruiting Coordinator] has reduced my stress levels. Not only did she learn what I shared with her very quickly, but she is learning new things to share with me to make the process run so much smoother.
We lost candidates because communication was slow, and the scheduling process took too long. Since Kat [Viva Recruiting Coordinator] joined, we’ve had faster follow-ups have reduced candidate drop-off and improved their overall perception of the process.
May [Viva Recruiting Coordinator] created a custom ChatGPT model for recruitment coordination. I’ve been quite impressed. He’s clearly trying to master the role, understand it fully, and be autonomous.
Andrea [Viva Recruiting Coordinator] has been wonderful. She's sharp, responsive and has picked up my complex recruiting processes really fast. I literally don't know how I would have survived the last 3 weeks without her help.
Don’t wait until you miss a critical deadline to get the support you need
