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Data Security

At Exec Viva Inc. (“Viva”), we work with sensitive client data on a regular basis and take data security seriously.  The following is a list of the protocols that Viva follows in order to make sure our clients’ sensitive business data is protected.

  1. Screening

During the Viva recruitment process, we look for potential virtual analysts (“VAs”) that have experience handling confidential information.  Another significant factor that we look for in the recruiting process for VAs is a strong moral compass, helping ensure that our VAs are individuals that our clients can trust.  We want our clients to feel comfortable that the VA that they are working with will understand on a fundamental level that the protection of our clients’ business data is of the utmost importance.

  1. Training

Even if our VAs do not have experience in handling confidential information prior to joining Viva, all our VAs are trained at Viva University, our advanced in-house training program vetted by executives.  During their training at Viva University, VAs are taught the importance of confidentiality and they develop fundamental skills that reinforce the importance of keeping our clients’ business data confidential and private.

  1. NDAs

Every Viva team member, including our VAs, sign non-disclosure agreements with Viva that binds them to strict confidentiality terms.  This adds a level of legal protection to all of our clients’ business data, which protects our clients both during a Viva team members tenure at Viva and in perpetuity once they leave Viva.

  1. Zero-Tolerance Policy ​

Viva does nor tolerate any lapses regarding the protection and security of our clients’ confidential information.  If a VA breaks protocol, there are several consequences and, in most cases, will result in dismissal from their position with Viva.  This zero-tolerance policy helps maintain a heightened level of mindfulness when a VA is dealing with sensitive data.

  1. Password Protection​

Viva uses mandatory password storage protection, required by all the Viva team, including our VAs, and our clients, whenever accessing any of Viva’s systems.  Viva uses LastPass, which helps reduce password breach risk and alleviates security concerns associated with weak user created passwords.

  1. VPN​

All data is transmitted through wireless transmission through email and cloud. Confidential or sensitive data is transmitted using a virtual private network (VPN). VPNs help prevent online tracking and can even protect against monitoring from a client’s local ISP. Our clients, at their discretion, may also choose to use their own internally used VPN, which Viva can also accommodate.

  1. Antivirus and Internet Security​

Currently, Viva uses Avira antivirus, which is cross-platform, works with any device and is updated on a regular and automatic basis.  Avira is required for all VAs laptops and devices which access our clients’ data. Monthly virus scans are required by each VA to provide to their client engagement manager to ensure that their device(s) are clean and up to date with their protection.

  1. Cloud Storage​

Viva requires that all client data shared with Viva is stored in the cloud, for example on Google Drive or Office 365.  This means that client data is never stored on a VAs electronic device.  This additional level of security also allows for daily or weekly (as requested by our clients) data wiping.

  1. 2-Factor Authenticator​

2-factor authentication is required by all Viva team members, including our VAs.